Performance Culture

The performance culture tool highlights key behaviours that demonstrate living the Vision, Mission and Core Values in the day-to-day functions of each job role at both triOS College and Eastern College.

Living Our Vision, Mission And Core Values

Each job-specific document is a direct representation of feedback received from employees of triOS College and Eastern College. In other words, employees of both colleges identified the behaviours that make up these documents.

The behaviours highlighted for each job role now form the performance culture expectations of employees working in these positions at triOS College and Eastern College.

Instructor

The role of the Instructor is to deliver instructor led training to college students in the classroom on a daily basis enabling them to graduate from the program in which they
are enrolled.

The PDF below identifies key behaviours for an Instructor that are in line with our Vision, Mission and Core Values.

Instructor Culture Training Document

Administrative Assistant

As our Manager of First Impressions, displaying behaviours consistent with our Vision, Mission, and Core Values is critical.

The PDF below identifies key behaviours for an Administrative Assistant that are in line with our Vision, Mission and Core Values.

Administrative Assistant Culture Training Document

Education Consultant

The role of the Education Consultant is to drive the entire admissions process at the campus level. They recruit, qualify and enroll new students into our education programs.

The PDF below identifies key behaviours for an Education Consultant that are in line with our Vision, Mission and Core Values.

Education Consultant Culture Training Document

Financial Aid Officer

The role of the Financial Aid Officer is to provide a point of contact for all student financial transactions, and the maintenance and follow-up of all student accounts. Any student seeking admission to a program must pass through a consultation with the Financial Aid Officer for financial approval.

The PDF below identifies key behaviours for an Financial Aid Officer that are in line with our Vision, Mission and Core Values.

Financial Aid Officer Culture Training Document

Program Administrator

The role of Program Administrator is critical to the organization as it provides a point of contact for all students and manages program administration including; maintaining inventory, distributing and ordering courseware. In addition the Program Administrator maintains the diploma and transcript process, sets up new student orientation, and monitors daily attendance.

The PDF below identifies key behaviours for a Program Administrator that are in line with our Vision, Mission and Core Values.

Program Administrator Culture Training Document

Campus Director

The role of Campus Director is to enroll and retain students through the implementation of quality customer service, orchestrated recruitment, instructional delivery, career placement systems and procedures, while maintaining an efficient and profitable campus.

The PDF below identifies key behaviours for a Campus Director that are in line with our Vision, Mission and Core Values.

Campus Director Culture Training Document

Employment Specialist

The role of the Employment Specialist is to successfully place students into internships, and graduates into jobs, in industry related to their training through business development activities. The ES provides students with the knowledge and support to successfully complete their internship, as well as the knowledge and skills to conduct an independent job search to secure employment.

The PDF below identifies key behaviours for an Employment Specialist that are in line with our Vision, Mission and Core Values.

Employment Specialist Culture Training Document

Campus Job Support Functions

All roles based out of the campus support centre (Marketing, HR, IT, Academic Services, Accounting, Operations Support, Admissions Support) assist campus operations in ensuring they have the tools and information needed to adequately run the campus and provide support to the students.

The PDF below identifies key behaviours for all job roles based out of the campus support centre that are in line with our Vision, Mission and Core Values.

Campus Support Training Document

Leadership

The PDF below identifies key behaviours for all individuals in leadership positions within the colleges that are in line with our Vision, Mission and Core Values.

Leadership Culture Training Document