Business CommunicationThis course is designed to give students a basic understanding of communication skills in the business environments. Focus will be placed on both written and spoken communications. Students will review the basic writing process with emphasis on the mechanics of writing. They will also learn the importance of effective spoken communication, deliver an oral presentation, and participate in a mock meeting.
Microsoft OutlookThis Microsoft Outlook course is created for students to build and validate the skills businesses need to succeed in today's information economy. It also provides students with the skills and knowledge they need to use to effectively manage e-mails, contacts, calendars, and tasks. Outlook has become the corporate standard electronic personal organizer. These are the foundational skills needed to communicate using Outlook in a variety of positions within and organization. This course is computer intensive and demands basic computer proficiency and a basic understanding of e-mail software. Students are expected to make arrangements to meet proficiency needs.
Microsoft PowerPointThis course is designed for students who are interested in learning the fundamentals needed to create and modify basic presentations by using Microsoft PowerPoint. Students will explore the PowerPoint environment and create a presentation, will format text on slides to enhance clarity, enhance the visual appeal, add graphical objects to a presentation and modify them, and finalize a presentation to deliver it.
Career ManagementOur Career Management program introduces students to the strategies and components of an effective job search, including self-marketing and awareness, skills inventory, job search tools and the job market. The Career Management course is delivered by our on-campus Career Services Team who are there throughout the job search to assist and mentor students towards achieving their ultimate goal of employment in their field of study.
Our Team of Career Services Professionals maintain relationships in their communities with key employers and organizations that recognize the value triOS graduates have to offer. The skills learned throughout Career Management at triOS will continue to serve students in their job search as they navigate their new careers.
Customer Service & Sales
Dealing with customers in the modern workplace can be a challenging experience. It is vital that any CSR has an understanding of who customers are and what they need and want. They need to be able to work with those customers and deal effectively with their complaints and their anger. This course teaches outlines the basic needs and personalities of customers today and outlines the reasons behind customer complaints and what turns them away. Listening, empathy and patience are two important characteristics of any Customer service representative. The course also explores the personal selling process and highlights how a company generates and qualifies leads. How to question a customer to gain understand of their needs, as well as specific tactics when addressing consumer objections and also how to close a sale.
Microsoft ExcelThis Microsoft Office Excel 2016 course is created for students to build and validate the skills needed to succeed in today's economy. It also provides students with the skills and knowledge they need to use Microsoft Office Excel effectively in all aspects of their personal and professional lives. Excel is the world's most popular spreadsheet software. Whether you are managing a household or running a small business, Excel will help you develop useful techniques to help business processes. This course is computer intensive and demands basic computer proficiency and a basic understanding of spreadsheet software. Students are expected to make arrangements to meet proficiency needs as necessary.
Essentials of Freight ForwardingThis course builds on the knowledge acquired in the International Transportation and Trade course. A combined theory and hands-on environment will introduce students to the requirements for various international payments, export packaging and warehousing, commercial documentation, transportation insurance, cargo security and dangerous goods, as well as alternative methods of transportation. They will also learn about cost and quoting.
Inventory Control & Materials ManagementThis course provides students with a broad introduction to the basics of materials management, manufacturing planning and control systems, inventory control, physical distribution and relationships with other operational functions within the supply chain.
Introduction to Business This course seeks to develop students’ knowledge and understanding of the competitive business environment, and how businesses respond in order to be successful to changes in the fluid business environment. Students will be able to develop an understanding ethical issues and economic challenges. The role of leadership and the importance of enterprise in any business structure. They will engage in HRM systems, identify what motivates and demotivates workers. Students will learn the importance of focusing customer needs to develop a marketing mix that will appeal to those customers.
Introduction to Contract Law & AdministrationThis course provides students with a broad introduction to the fundamentals of contract law with specific reference to various facets of the supply chain. Students examine the formation of contracts, the different types of contracts, the interpretation of contracts, contractual defects, and breaches of contract.
Customs Issues & ProceduresThis course will provide all students with a detailed overview of how the importation and exportation of goods are administered in Canada. Basic practices for successfully understanding of key legislation and regulatory compliance, plus preparing various trade documentation, will be of key focus.
Students will be introduced to the various careers in the customs field and the importance and benefits of the Canadian Society of Customs Brokers (CSCB).
Introduction to Logistics and TransportationThis course introduces students to Supply Chain, Logistics and Transportation. Topics include a general overview of the career paths available, networking/professional training opportunities, and how the changing global environment impacts the forward and reverse flows of goods and services. Students will also learn about the significance of 3rd party logistics, incoterms and the impact of information across the supply chain.
Negotiations & Supplier ManagementThis course will provide all students with a broad introduction as to how a supply chain professional uses negotiation and contracting practices to create new value that enhances the company’s competitiveness. The combined theory and practical lab environment will introduce students to managing contracts in a global environment, discussion of the roles and responsibilities of purchasing managers, reviewing the features of the Uniform Commercial Code (UCC), and how consumer protection legislation may impact both businesses and the consumer.
Introduction to Operations ManagementThis course will provide all students with a broad introduction to the field of operations in a realistic, practical manner. Operations Management (OM) includes a blend of topics from accounting, industrial engineering, management, and statistics. The combined theory and practical lab environment will introduce students to how OM relates to the efficient production of goods and services.
Introduction to PurchasingThis course provides students with an insight into the demands placed on purchasing and supply chain managers by business stakeholders. Students will develop an in-depth understanding of the impact of purchasing and supply chain management on the competitive success and profitability of modern organizations, in addition to understanding the influence of purchasing on other major functional activities.
Professional PurchasingThis course will reinforce some of the principles of the purchasing process recently learned in the Introduction to Purchasing module. Students will develop an in-depth understanding of supply management and commodity strategy, supplier qualification, selection and management, and strategic cost management. Students will also learn why performance metrics are critical to purchasing performance, in addition to recognizing the future direction of purchasing and supply management.
Security, Compliance & Loss PreventionThis course will provide students with knowledge of supply chain security, navigating the compliance landscape, and recognizing how to prevent against loss and damage due to these threats against the supply chain. Specific emphasis is placed on the provisions of the Canada Border Agency’s Partners-in-Protection (PIP) program for Canadian importers and their internal trade partners. This course will also focus on other internal programs used to secure the supply chain.
International Transportation and TradeThis course is one of two that are part of a professional standards association program (Canadian International Freight Forwarders Association) which provides students with a broad introduction to the basics and principles of freight forwarding. A combined theory and hands-on environment allows students to gain a deeper understanding of the role of the freight forwarder, transportation geography, various modes of transportation, and how terms of trade are used between buyer and seller in a contract of sale of goods.
All workbook exercises and exams are online. For more detail see “Online Content” section.
Microsoft WordThis Microsoft Word course is created for students to build and validate the skills businesses need to succeed in today's information economy. It also provides students with the skills and knowledge they need to use Microsoft Word effectively in all aspects of their personal and professional lives. Word is the world's most popular word processing software. Learning how to create, edit, format and print documents, enhance work with formatting, use bullets and numbering, add simple borders, tables, headers/footers, organizing data columns, and styles, are the foundational skills needed in preform in many positions. This course is computer intensive and demands basic computer proficiency and a basic understanding of word processing software. The course combines lecture/demonstration by an instructor with readings, trainings, projects, and a final exam for students to work on in a simulation-based environment. Students are expected to ensure they meet proficiency requirements for working in this environment.