Please be advised, triOS College is not affected by the strike. All of our nine campuses are open and classes are running AS SCHEDULED.

FOR ANY INQUIRIES CALL: 1-800-898-7467

Help Desk Technician (Immediate, Full-time)

triOS College Business Technology Healthcare Inc. is actively seeking an IT professional interested in joining our team as a Help Desk Technician at the Campus Support Centre located in Mississauga.

Primary Responsibilities:
The primary purpose of this position to provide technical support for resolution or escalation of desktop/workgroup related problems or requests initiated by triOS College and Eastern College employees and students at large. The Help Desk Technician coordinates with students working as Network Technical Assistants at the campus level and acts as the initial point of contact for technical problems and performs troubleshooting tasks and problem diagnosis. Help Desk support also includes the setup, installation, configuration and maintenance of desktop and server hardware and software in all triOS locations.  

Qualifications:
The ideal candidate will have a degree or diploma in Information Technology, MCITP certification is preferred. 1 – 2 years of customer service experience in a call centre or IT support facility is preferred. You will be customer focused and service oriented; will be confident working independently as well as in a team setting; will have strong organization skills and will be detail orientated; is self-motivated; have effective verbal and written English communication skills; and will be proficient in all Microsoft Office applications, MOS certification is considered an asset.

Hours of Work:
This position is a permanent full-time opportunity. Hours of work will alternate between 7:00am-4:00pm or 10:00am-7:00pm on Mondays and 7:30am-4:30pm or 10:00am-7:00pm Tuesday to Friday.

Location:
This position will be based out of the Campus Support Centre in Mississauga.

Other Requirements:
The successful candidate must have an Ontario driver’s license and access to a reliable vehicle for travel between campus locations.

Start Date:
The scheduled start for this opportunity is immediate.

How to Apply:
If you or someone you know is interested in applying to this opportunity, please submit your resume via email in MS Word or PDF format to hrmanager@trios.com. Please note the successful candidate will be required to complete a criminal background check.

Accommodations are available for applicants throughout the recruitment process.
We thank all applicants for their interest, however, only those selected for an interview will be contacted.