Medical Office Assistant

Gain specialized knowledge of medical terminologies and medical office skills, and become a crucial part of the healthcare industry.

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34-38 Weeks


4 Weeks

Program Outline

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About The Program

Students of the Medical Office Assistant diploma program have additional learning opportunities in subjects such as Phlebotomy. They will also take a tour of the anatomy lab at the University of Guelph.

Career Opportunities

As a Medical Office Assistant graduate, you will qualify for positions such as: Medical Office Assistant, Medical Secretary, Medical Billing Clerk, Medical Billing Secretary, Medical Office Administrator, Medical Receptionist, Clinical Assistant, Ward Secretary, and Booking Clerk.

Note that some career options may require advanced degrees, further training or experience.

Employers Who Have Hired triOS Grads

  • Grand River Hospital
  • Hamilton Community X-ray & Diagnostic
  • Toronto General Hospital
  • Region of Waterloo
  • Living Arts Medical Centre
  • Hamilton General Hospital
  • Canadian Red Cross



88 %

Employment Rate*

$ 23

Average Wage/HR**

$ 30

High Wage/HR**

*Employment Rate based on 2018 contactable triOS graduates employed in a related field.


NOC Code: 1243 - **Wage data rounded down to the nearest dollar. Local (or regional) income may vary. Last updated on Dec. 15, 2019.

Program Details

Are you looking to merge your interest in administrative tasks and the medical field into a successful career? Join our Medical Office Assistant program and start your career in the growing healthcare industry. This program provides you with all the administrative and clinical knowledge you need to succeed.


During your time at triOS, you will learn to understand and use medical language; perform doctors’ general office procedures, prepare medical records, reports, case histories, correspondence, and machine dictation; schedule and confirm medical appointments; receive and communicate messages for doctors and patients; initiate and maintain confidential medical files and records; prepare financial statements and handle billing procedures including medical billing, insurance, and other claim forms; promote safety and work in a safe manner; order supplies and maintain inventory; plan and initiate procedural setups including those required for patient preparation and maintenance for supplies and equipment; perform simple diagnostic procedures such as vital signs; and collect patient specimens as required.

Strong focus is given to communication skills, Microsoft Office applications, accounting applications, the ability to multitask and prioritize, organizational and detail skills, professional telephone manner, confidentiality, interpersonal skills and being a team player.

Students enrolled in the program receive:

  • 1-month internship.
  • CPR/First Aid Training.
  • Phlebotomy Workshop.
  • Training on electronic healthcare records as well as PS Suite and MD Max.
  • Software subscriptions for Microsoft Office and Windows included in the tuition fee.
Course Listings
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Icon-Quiz-Small Created with Sketch. Introduction to Accounting (using Sage 50)
In this course students will be introduced to accounting concepts and procedures. Students will learn about debits and credits and how to analyze and record business transactions. In addition, students will look at banking procedures, cash control as well as payroll concepts and procedures, including employee taxes. They will also gain an understanding of the employer’s tax responsibilities. In this course, students learn how to set up and interact with the different ledgers in Sage 50 to support small business activities. In addition, students will perform General Ledger, Accounts Payable, Accounts Receivable and Payroll transactions.
Icon-Quiz-Small Created with Sketch. Intermediate Accounting (using QuickBooks)
This course completes the accounting cycle and furthers the student’s knowledge of accounting procedures in payroll, pay cash and bank reconciliations. Central to this course is the merchandising firm and its accounting cycle, central to this is appropriate valuation of inventory and cost of goods sold calculations. This material will be presented manually are working on paper and using computerized accounting system of QuickBooks.
Icon-Quiz-Small Created with Sketch. Anatomy, Physiology and Terminology
This course will introduce the foundations of the language of medicine and will develop medical vocabulary through the study of the structures and functions of the major body systems. Topics include medical terminology; general body organization; and the skeletal, muscular, cardiovascular, lymphatic, immune, respiratory, digestive, urinary, nervous (including special senses and psychiatric disorders), integumentary, endocrine, and reproductive systems.
Icon-Quiz-Small Created with Sketch. Microsoft Outlook
This Microsoft Outlook course is created for students to build and validate the skills businesses need to succeed in today's information economy. It also provides students with the skills and knowledge they need to use to effectively manage e-mails, contacts, calendars, and tasks. Outlook has become the corporate standard electronic personal organizer. These are the foundational skills needed to communicate using Outlook in a variety of positions within and organization. This course is computer intensive and demands basic computer proficiency and a basic understanding of e-mail software. Students are expected to make arrangements to meet proficiency needs.
Icon-Quiz-Small Created with Sketch. Microsoft PowerPoint
This course is designed for students who are interested in learning the fundamentals needed to create and modify basic presentations by using Microsoft PowerPoint. Students will explore the PowerPoint environment and create a presentation, will format text on slides to enhance clarity, enhance the visual appeal, add graphical objects to a presentation and modify them, and finalize a presentation to deliver it.
Icon-Quiz-Small Created with Sketch. Career Management
Our Career Management program introduces students to the strategies and components of an effective job search, including self-marketing and awareness, skills inventory, job search tools and the job market. The Career Management course is delivered by our on-campus Career Services Team who are there throughout the job search to assist and mentor students towards achieving their ultimate goal of employment in their field of study. Our Team of Career Services Professionals maintain relationships in their communities with key employers and organizations that recognize the value triOS graduates have to offer. The skills learned throughout Career Management at triOS will continue to serve students in their job search as they navigate their new careers.
Icon-Quiz-Small Created with Sketch. CPR and First Aid
Upon successful completion of this course, students will achieve the St. John's Ambulance Standard Level First Aid and Level C CPR.
Icon-Quiz-Small Created with Sketch. Microsoft Excel
This Microsoft Office Excel 2016 course is created for students to build and validate the skills needed to succeed in today's economy. It also provides students with the skills and knowledge they need to use Microsoft Office Excel effectively in all aspects of their personal and professional lives. Excel is the world's most popular spreadsheet software. Whether you are managing a household or running a small business, Excel will help you develop useful techniques to help business processes. This course is computer intensive and demands basic computer proficiency and a basic understanding of spreadsheet software. Students are expected to make arrangements to meet proficiency needs as necessary.
Icon-Quiz-Small Created with Sketch. Healthcare Fundamentals
This course is designed to introduce students to the Medical Office Assisting profession. Students will learn about the Canadian healthcare system in general including facilities, professionals, and legal and ethical considerations of the field. The course will also look at the roles and responsibilities of the MOA within the healthcare system.
Icon-Quiz-Small Created with Sketch. Medical Office Assistant Clinical Procedures
In this course, students will learn the Medical Office Assistant’s role in clinical procedures commonly performed in a medical office. Students will develop clinical skills through demonstrations and labs. Areas of focus include infection control and workplace safety (WHMIS), prescription handling, diagnostic testing, and assisting with the patient exam.
Icon-Quiz-Small Created with Sketch. Medical Office Assistant Internship (100 hrs)
At the completion of the in-class portion of this program, students are required to attend a 4 week Internship (minimum 100 hours) in a medical or healthcare office.
Icon-Quiz-Small Created with Sketch. Pathology and Pharmacology
In this course, students will be introduced to pharmacology, and will learn about the different classes of drugs and their use in the treatment of a range of medical conditions. Routes of drug administration and drug effects will also be discussed. Diseases, diagnostic and treatment procedures relating to the major body systems will be explained throughout the course, with a focus on medical terminology. After completing the course, students should be able to demonstrate knowledge of common diseases and how they are diagnosed and treated.
Icon-Quiz-Small Created with Sketch. Customer Service and Practice Administration
Students will be introduced to the administrative tasks of the healthcare environment. Office communications and customer service skills will be developed, as well as skills in scheduling and preparing patient records. Students are expected to demonstrate knowledge of billing procedures for both OHIP and third-party payers. Computer application skills will be increased through the use of the PS Suite EMR program.
Icon-Quiz-Small Created with Sketch. Introduction to Medical Transcription
This course will introduce students to the process of transcribing medical dictation. Students will use transcription equipment to create a variety of clinical documents. Challenges to dictation will be introduced including accents, background noises, muffled speaking, voice recognition software, etc. Students will also be expected to develop excellent proofreading skills.
Icon-Quiz-Small Created with Sketch. Microsoft Word
This Microsoft Word course is created for students to build and validate the skills businesses need to succeed in today's information economy. It also provides students with the skills and knowledge they need to use Microsoft Word effectively in all aspects of their personal and professional lives. Word is the world's most popular word processing software. Learning how to create, edit, format and print documents, enhance work with formatting, use bullets and numbering, add simple borders, tables, headers/footers, organizing data columns, and styles, are the foundational skills needed in preform in many positions. This course is computer intensive and demands basic computer proficiency and a basic understanding of word processing software. The course combines lecture/demonstration by an instructor with readings, trainings, projects, and a final exam for students to work on in a simulation-based environment. Students are expected to ensure they meet proficiency requirements for working in this environment.
Admission Requirements
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– High school graduation diploma, or Mature Student Status (for more information please refer to the Program Overview at the top of this page or speak to your Education Consultant)
– Passing score in Entrance Assessment
– Demonstrated fluency in English (oral and written)

Career Quiz

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Success Stories

I can not say enough about this school! From the day I walked in, a nervous 44 yr old single mom, to the day I graduated as a Medical Office Assistant, the faculty at triOS were phenomenal! Not only did I earn my diploma, but I also gained new confidence, lifelong friendships, and a brand new career I love!!

Sinead K.