Medical Office Administration (Online)

Acquire the skills and knowledge you need to triumph in the sought-after and rewarding healthcare industry. Study conveniently in a flexible learning environment with this 32-week Medical Office Administration online diploma program.

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    32 Weeks



    Program Outline

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    About The Program

    The Medical Office Administration diploma online program can empower you with the fundamental knowledge of the Canadian healthcare system. Develop skills in coordination, patient relations, inventory management, and medical facility administration. You will also take Career Planning and Preparation courses with our seasoned Employment Specialists to ensure your job hunting after graduation will become a breeze.

    Enjoy our small class sizes, so you can obtain the proper attention and guidance you need from our well-experienced instructors to prepare you for the real world. Take medical office administration courses online in Canada and effectively manage your studies and other priorities at the same time — thanks to the flexibility of online learning.

    Career Opportunities

    As a Medical Office Administration (Online) graduate, you can qualify for the following positions:

    • Medical Office Assistant
    • Medical Secretary
    • Medical Billing Clerk
    • Medical Billing Secretary
    • Medical Office Administrator
    • Medical Receptionist
    • Clinical Assistant
    • Ward Secretary
    • Booking Clerk

    Employers Who Have Hired triOS Grads

    • Grand River Hospital
    • Hamilton Community X-ray & Diagnostic
    • Toronto General Hospital
    • Region of Waterloo
    • Living Arts Medical Centre
    • Hamilton General Hospital
    • Canadian Red Cross
    • Hand and Stone


    94 %

    Employment Rate*

    $ 22

    Average Wage/HR**

    $ 32

    High Wage/HR**

    *Employment Rate based on 2021 contactable triOS graduates employed in a related field within 12 months.


    NOC Code: 1243, 1414 - **Wage data is based on NOC 1243 and is rounded down to the nearest dollar. Average wage doesn't reflect the starting salary but represents the middle value between lowest to highest wages. Local (or regional) income may vary. Last updated in Jan 2024.

    Available Learning Options

    At triOS College, you can choose the learning option that meets your needs. This program is currently available in:

    Online: Remote Classes

    Instructor-led classes on a set schedule, held remotely live on video over the Internet.

    Medical Office Assistant

    Duration: 38 Weeks

    Internship: 4 Weeks

    Program Outline

    Online: Self-Study

    Flexible schedule with a set weekly pace and the support of facilitators when you need it; delivered over the Internet.

    Medical Office Administration (Online)

    Duration: 32 Weeks

    Internship: Unavailable

    Program Outline

    Program Details

    If you’re looking to work in a vibrant office setting with different medical professionals, then Medical Office Administration online courses will prepare you for that.

    Fortify your office administration skills by learning Microsoft Office and Accounting applications. To strengthen your medical background, you will also study anatomy, physiology, pharmacology, medical terms, and clinical procedures. Then cap off your program with courses in Career Planning & Preparation to equip yourself with the tools and skills that will make your job hunting a breeze.

    Conveniently earn a diploma at your own pace without compromising your other major priorities when you take this Medical Office Administration program online.

    Course Listings
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    Icon-Quiz-Small Created with Sketch. Anatomy, Physiology and Terminology
    This course introduces the foundations of the language of medicine and will develop medical vocabulary through the study of the structures and functions of the major body systems. Topics include medical terminology, general body organization, and skeletal, muscular, cardiovascular, lymphatic, immune, respiratory, digestive, urinary, nervous (including special senses and psychiatric disorders), integumentary, endocrine, and reproductive systems.
    Icon-Quiz-Small Created with Sketch. Business Communication
    This course introduces basic understanding of communication skills in the business environment, with the focus being on both written and spoken communication.??Topics covered include critical reading and the basics for effective written communication, effective spoken communication, oral presentation, and effective agendas and minutes.?
    Icon-Quiz-Small Created with Sketch. Microsoft Outlook
    This course is a combination of virtual training, assessments, and exams related to Microsoft Outlook. Skills covered include how to organize and manage communications, contacts, schedules, and tasks. Email and meetings are a major part of the professional world, learning how to compose, send, receive, store, and delete email messages, meetings, and appointments is crucial and covered in this module.
    Icon-Quiz-Small Created with Sketch. Microsoft PowerPoint
    This course is a combination of virtual training, projects, and exams in Microsoft PowerPoint. Skills covered include the creation of attractive, professional-looking presentations, using and formatting animations, transitions, pictures, audio, video, charts, tables, and incorporating speaker notes and annotations into presentations.
    Icon-Quiz-Small Created with Sketch. Bookkeeping for Medical Office Assistants
    This course introduces fundamental bookkeeping principles and practices for Medical Office Assistants (MOAs). In this course you will perform basic bookkeeping procedures, be able to use basic bookkeeping terminology, and manage accounts receivable and accounts payable. You will be able to make journal entries and record transactions in the General Ledger. You will also learn basic information about calculating sales tax, managing cash, reconciling banking, and managing purchasing and inventory. You will see how bookkeeping plays a part in the role of an MOA.
    Icon-Quiz-Small Created with Sketch. Career Planning & Preparation - Level 1
    Career Planning and Preparation Level 1 introduces tools for a successful job search. The course will help students maintain a career-focused approach throughout their academic program. Students will learn basic career preparation skills, such as how to research opportunities, network for industry contacts and use appropriate etiquette when communicating with prospective employers. Students will identify their personal skills, values and preferences for the workplace, begin preparation of a professional resume and cover letter, and organize proof documents for their career portfolio. Asynchronous class discussion on the discussion board on various career-planning topics will round out this module. This course is a pre-requisite for Career Planning and Preparation Level 2.
    Icon-Quiz-Small Created with Sketch. Career Planning & Preparation - Level 2
    This course builds on the concepts and skills introduced in Career Planning and Preparation - Level 1. Topics covered include how to conduct an effective job search and identify various methods of applying for work. Important career tools are the focus with the creation of a personal list of "Top Employers" and current industry opportunities, as well as finalizing a professional resume, career portfolio, and career correspondence. Interview skills explored and practiced are the identification of different types and forms of interviews, responding to typical questions, evaluating job offers, and negotiating terms of employment. Self-management topics are reviewed with a focus on strategies for long-term professional success.
    Icon-Quiz-Small Created with Sketch. Digital Literacy for Professionals
    This course introduces students to the fundamental concepts and principles of learning and working in a digital environment. This course will cover the following elements: using devices and handling information, creating and editing information, communicating and collaborating, and being safe and responsible online.
    Icon-Quiz-Small Created with Sketch. Diversity in the Workplace
    This course introduces diversity and its strengths in the workplace. Among the topics covered are the strengths of diversity, its occasional challenges, how to manage diversity in the workplace, and the value of diversity training. Diversity in group dynamics is also addressed, with an emphasis on the strengths of a heterogeneous group and types of diversity.
    Icon-Quiz-Small Created with Sketch. Microsoft Excel
    This course is a combination of virtual training, projects, and exams in Microsoft Excel. Skills covered include working with workbooks and worksheets, inputting data into worksheets, formatting cells, using functions and formulas, and creating and editing charts.
    Icon-Quiz-Small Created with Sketch. Healthcare Fundamentals
    This course introduces the medical office-assisting profession. Topics covered relate to the Canadian healthcare system in general, including types of facilities and professions, and legal and ethical considerations in the field. The roles and responsibilities of the MOA within the healthcare system are explored.
    Icon-Quiz-Small Created with Sketch. Medical Office Assistant Clinical Procedures
    This course addresses the Medical Office Assistant’s role in clinical procedures commonly performed in a medical office. Clinical skills covered through demonstrations and labs include infection control and workplace safety (WHMIS), prescription handling, diagnostic testing, and assisting with the patient exam.
    Icon-Quiz-Small Created with Sketch. Pathology, Pharmacology, and Treatment
    This course introduces pharmacology and the different classes of drugs and their use in the treatment of a range of medical conditions. Routes of drug administration and drug effects are covered, as well as diseases and diagnostic and treatment procedures relating to the major body systems with a focus on medical terminology. After completing the course, students should be able to demonstrate knowledge of common diseases and how they are diagnosed and treated.
    Icon-Quiz-Small Created with Sketch. Customer Service and Practice Administration
    This course introduces the administrative tasks of the healthcare environment and covers topics such as office communications and customer service skills, scheduling, preparing patient records, preparing agendas for meetings, and taking minutes. Topics also covered include healthcare funding in Canada, billing procedures for uninsured services, and third-party payers. Workplace skills, virtual assistant, the role of the clinical secretary, and some hospital procedures are also explored.
    Icon-Quiz-Small Created with Sketch. Student Success Strategies
    This course stresses the importance of developing non-technical skills to enhance personal, academic and career success. The course will address strategies that are important for all adult learners, such as managing finances, maintaining health and wellness, understanding learning styles, setting goals, and honing practical study skills, such as memory, reading, and test-taking techniques. In addition, this course is designed specifically for the online learner. Therefore, the course emphasizes strategies needed to succeed in an online program, such as navigating technology efficiently, interacting and engaging with peers and facilitators, and managing learning time and space.
    Icon-Quiz-Small Created with Sketch. Introduction to Transcription
    This course introduces the process of transcribing medical dictation. Using transcription equipment to create a variety of clinical documents while managing challenges to dictation, such as accents, background noises, muffled speaking, voice recognition software, and so on. The development of excellent proofreading and editing skills is addressed.
    Icon-Quiz-Small Created with Sketch. Microsoft Word
    This course is a combination of virtual training, projects, and exams in Microsoft Word. Skills covered include formatting text for layout and appearance, formatting document parts, using styles, working with header/footer content, inserting and formatting tables, graphics and pictures, and working with templates and themes.
    Admission Requirements
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    • Canadian High School Graduation Diploma or Mature Student Status
    • If you are an international student, please contact us for more details.

    Career Quiz

    Take a quick and easy quiz to find out more about yourself, your goals, and identify your strengths and social style. This quiz gives you suggestions for what career areas you might consider based on your likes and preferences. Give it a try now!


    I am eternally grateful for the hard work that goes into ensuring quality education and the learning environment I got to be a part of.

    Alecia E.


    Demand for workers in the healthcare field today is very high. Students in this program will graduate with practical, organizational, and communication skills to keep offices, units, and facilities running efficiently with an emphasis on respect and patient-centered care.

    Amy Pytlowany

    Medical Office Administration Faculty Head, triOS College

    How Our Medical Office Administration Online Program Can Help You

    Watch this video to learn what it takes to succeed in the field of medical office administration.

    Frequently Asked Questions about Medical Office Administration


    What is medical office administration?

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    Medical office administration supports the management of medical clinics, hospital offices, nursing homes, and long-term care facilities. In general, medical office administration deals with customer service, record keeping, inventory, and billing.

    What do medical office administrators do?

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    Medical office administrators help manage the administrative aspect of a hospital or medical office. They assist medical professionals such as doctors, therapists, nurses, and laboratory technicians conduct their day-to-day duties. Some of the tasks that medical office administrators perform include:
    • answering and returning phone calls, emails, text messages, facsimile transmissions, and other means of communication
    • booking patient appointments
    • screening patients and recording their medical history
    • greeting and checking in clients
    • creating, updating, and managing patient files
    • processing billing, payments, and insurance claims
    • managing the inventory of office and medical supplies

    How much does a medical office administrator make?

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    According to Job Bank, a medical office administrator makes $22/hour on the average and can go up to $29/hour in Canada. In Ontario, the median hourly wage is $23 and can reach up to $33.

    Why choose medical office administration?

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    A career in the healthcare industry provides stability and a relatively high wage. The increase in Canada’s aging population drives the demand for such careers.
    Choosing medical office administration as a profession can also be fulfilling. You can meet new people regularly, foster rewarding relationships with your clients, and offer compassionate care to your patients. Also, you may have the opportunity to obtain a flexible work schedule since healthcare employees sometimes work in shifts. Lastly, if you eventually decide to advance your career in the healthcare field, working as a medical office administrator can give you a solid background and experience that will serve as your edge when you study again.
    triOS College offers Medical Office Administration courses online to give you the flexibility you need. Take advantage of the opportunity to upgrade your career while juggling your other major priorities. Conveniently learn from the comfort of your home at your preferred pace and schedule.

    How to Become a Medical Office Administrator

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    To become a medical office administrator, you must:
    • understand medical terminologies
    • effectively communicate in person or in writing
    • possess good organizational and problem-solving skills
    • know how to operate office equipment and use basic computer software
    • be customer-oriented
    You can learn these skills and knowledge quickly and easily by enrolling in a Medical Office Administration diploma program. triOS College offers Medical Office Administration classes online, so you can conveniently study wherever and whenever you prefer at your own pace.